Frequently Asked Questions.
Answers about cabinets, custom doors, quartz countertops, ordering, delivery, warranty and our price guarantee.
Questions, Conditions and Guarantees
Can I order cabinet parts online?
Yes. ShopKitchens.ca is an online retailer with no walk-in showroom. All products are displayed online with specifications, dimensions and photos. Call 437-873-0233 or email support@shopkitchens.ca for clarification before ordering.
How do I reach you?
Call 437-873-0233 seven days a week between 7 AM and 11 PM ET, or email support@shopkitchens.ca. We are happy to check sizes, materials and compatibility with you before you place an order.
Can I order custom cabinet doors?
Yes. Custom cabinet doors are manufactured in Ontario. Use the custom door ordering product to enter sizes, finish options and quantities. Custom doors cannot be returned or cancelled once production has begun.
What does the 4 business day delivery apply to?
The 4 business day window applies to select in-stock products delivered within the Greater Toronto Area, and is confirmed before your order is finalized. Custom cabinet doors, made-to-size components and quartz countertops are produced to order and take longer. Delivery outside the GTA is arranged case by case.
How does your price guarantee work?
We will match or beat a competitor quote by 5 percent. The quote must be an official written quote from the competing supplier showing itemized products and specifications, and it must cover comparable products, materials, specifications and service area. Screenshots, text messages and verbal quotes cannot be accepted. Send the quote to support@shopkitchens.ca and we will review it before you order.
What warranty comes with the cabinets?
Cabinets and parts carry a manufacturer limited warranty against substantial defects in materials and workmanship. Residential customers receive 5 years from the purchase date, 2 years on painted doors. Commercial customers receive 1 year. Indoor domestic use only. Labour and shipping are not covered, and proof of purchase is required. Warranty claims are handled through us as your original dealer.
What is not covered by the warranty?
Normal wear and tear, water damage, outdoor use, and damage from misuse or improper assembly, installation or care are not covered. Natural wood varies in texture, colour and grain, and sunlight, smoke, moisture and household cleaners can cause materials to change colour, warp, split or crack over time. These variations are considered natural and are not covered. Colour matching between orders is not guaranteed.
Do you help with full kitchens?
Yes. Send measurements, photos or drawings and we will help prepare a cabinet layout, cabinet list and quote.
