Returns, Cancellations and Damage Claims.
Cabinet orders are project-specific, so please read these terms before you order. Damaged or defective items are handled separately from change-of-mind returns.
Returns and Cancellation Policy
Can I return an item if I change my mind?
Yes, within 7 days of receiving your order, provided the item is unopened and still in its original sealed packaging. Email support@shopkitchens.ca within those 7 days to start a return and we will send you the return address. The item must reach us in unopened, resalable condition. Return delivery is arranged and paid for by the customer. Once we receive and inspect the item, your refund is issued to the original payment method.
What if the packaging has been opened?
Opened items cannot be returned or refunded as change-of-mind returns. Cabinet components are handled, assembled and installed on site, and once a carton is opened we cannot resell the item as new. This does not affect your rights if an item arrives damaged, defective or incorrect. Those claims are covered below and are not refused because a carton was opened.
My order arrived damaged, defective or incorrect. What now?
Contact us right away at 437-873-0233 or support@shopkitchens.ca. Note any visible carton damage on the delivery paperwork before the driver leaves, and report damaged, defective or incorrect items within 48 hours of delivery with photos of the item and its packaging. Do not install a damaged or incorrect item, as installation is treated as acceptance. We will repair, replace or refund the affected item at no cost to you, including return collection where required.
Can I cancel my order?
Orders can be cancelled before they are shipped out for delivery. A 15 percent restocking fee applies to cancelled orders. If your order has already left for delivery it can no longer be cancelled, and any delivery and return transport costs already incurred will be charged in addition to the restocking fee. To cancel, call 437-873-0233 or email support@shopkitchens.ca as early as possible.
Are custom and made-to-size items returnable?
Custom cabinet doors, made-to-size components and quartz countertops are manufactured to the dimensions and finish you select and cannot be returned or cancelled once production has begun. Please confirm every dimension, material and finish before ordering. If you are unsure, upload your measurements or call us first and we will check the order with you.
Is my product covered by a warranty?
Yes. Cabinets and parts carry a manufacturer limited warranty against substantial defects in materials and workmanship: 5 years for residential customers, 2 years on painted doors, and 1 year for commercial customers, beginning on the purchase date. Indoor domestic use only. Labour and shipping are not covered. Proof of purchase is required and warranty claims are handled through us as your original dealer. See our warranty terms for full details and exclusions.
Do these terms affect my legal rights?
No. Nothing on this page limits the rights you have under the Ontario Consumer Protection Act or other applicable consumer protection law, including your rights in respect of goods that are defective or not as described.
